Refund Policy

Once your returned item is received at our warehouse and inspected, we will begin processing your refund in accordance with the terms below.

Refund Timeline:

• Approval & Issuance: Approved refunds are issued within 10 business days after the returned item has been received and inspected.
• Payment Method: Refunds are credited to the original payment method used at checkout (PayPal).
• Email Confirmation: You will receive an email confirmation once your refund has been approved and processed.
• Bank Processing Time: Depending on your financial institution, it may take an additional 2–3 business days for the funds to appear in your account.

Important Notes:

• Shipping and handling fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item) or where otherwise required by law.
• Refunds are only processed for items that fully comply with our Return Policy.
• Return cost: $0.00 (we provide prepaid return labels for eligible cases).

We understand that plans change. You may cancel your order within a limited time window at no cost.

Free Cancellation Window:

Orders may be canceled within 12 hours of purchase, provided they have not yet entered the fulfillment or shipping process.

How to Cancel:

To request an order cancellation, please contact us as soon as possible via:

• 📧 Email: [email protected]
• 📞 Phone: +1 (513) 802-8948

If Approved:

Orders canceled within the allowed timeframe will receive a full refund to the original payment method (PayPal).

After 12 Hours:

Once your order is in processing or has shipped, cancellation cannot be guaranteed. If your order has already shipped, please wait for delivery and then initiate a return following our Return Policy guidelines.

To maintain fairness and product quality standards, the following conditions apply:

1. Unapproved Returns: Items returned without prior authorization or an issued Return Merchandise Authorization (RMA) number will not be accepted or refunded.
2. Non-Refundable Items:
   • Personalized, made-to-order, or customized products
   • Final sale, clearance, or promotional items
   • Hygiene-sensitive goods once opened
3. Condition Requirements: Returned items must be:
   • Unused and unwashed
   • Free of damage, stains, odors, or signs of wear
   • In original packaging with all tags and accessories intact

   Items failing to meet these standards may be returned to you at your expense.

4. Partial Refunds: Partial refunds may be granted if:
   • Only part of an order qualifies for a refund
   • The returned item shows signs of handling that reduce resale value

Payment Method	Refund Method	Processing Time (After Approval)
PayPal	Original PayPal Account	Up to 10 Business Days

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery.

To expedite your claim, include:

• A brief description of the issue
• Clear photos showing the defect or incorrect item

Once verified, we will:

• Provide a prepaid return shipping label
• Issue a replacement or full refund, including all related shipping costs

Please do not return defective or incorrect items without prior authorization.

To initiate a return or refund:

• Email us at [email protected].
• Include your order number, reason for return, and photo evidence (if applicable).
• Our support team will review your request and provide a Return Merchandise Authorization (RMA) number and prepaid label (if eligible).
• Once your return is received and inspected, we’ll notify you by email regarding your refund status.